Terms & Conditions for Users

 

1. General Terms 

The terms and conditions for use of the Site  (named 'Terms and Conditions for Users') determine the conditions under which any person can visit or access the website www.livetickets.ro / www.yellowtickets.ro / www.yellowtickets.com or any of their subdomains (hereinafter 'Site' and / or 'LiveEvents') or can use in any way the LiveEvents Service offered through the Site (named 'LiveEvents Service'), and has a value of a legal agreement between Flow Concept SRL (hereinafter 'LiveEvents'), headquartered in Bucharest, sector 3, Istria Street, nr. 9 bl 7, ap 19, having registration number in the Romanian Trade Register J40 / 12667/2015, VAT number 35132063, as the owner and administrator of the Site and provider of LiveEvents Service, an online platform for buying and selling tickets for events, and any person visiting or accessing the website or who wishes to use in any manner or actually use the LiveEvents Service (hereinafter 'User'). The Cookies Policy and the Privacy Policy are an integral part of this set of Terms and Conditions for Users.

The Terms and Conditions for Users must be accepted before using the LiveEvents Service on www.livetickets.ro / www.yellowtickets.ro / www.yellowtickets.com or any of their subdomains, owned and managed by Flow Concept SRL. 

The components of the LiveEvents Service includes, but is not limited to, the software platform LiveEvents.ro / YellowTickets.ro / YellowTickets.com for mobile, tablet and/or desktop, the www.livetickets.ro (LiveTickets.ro) / www.yellowtickets.ro (YellowTickets.ro) / www.yellowtickets.com (YellowTickets.com) websites and their subdomains, the mobile apps available for iOS and Android.

Non-acceptance of these Terms and Conditions or of any of the provisions hereinafter entails the obligation for the User to cease using the Site. Further usage of the Site, of any page contained in it or of the LiveEvents Service represents the User’s full and unconditional acceptance of these Terms and Conditions and any provisions of it.

 

2. Definitions & Terms

For the purposes of this agreement, the following terms mean:

 

LiveEvents: is the commercial name of S.C. Flow Concept SRL., Romanian limited liability company, having its headquarters in Bucharest, sector 3, Istria Street, nr. 9, bl. C7, ap.19, having registration number in the Romanian Trade Register J40 / 12667/2015, VAT 35132063, who owns and runs the Site and LiveEvents Service.

 

Site: the online platform hosted at www.livetickets.ro / www.yellowtickets.ro / www.yellowtickets.com  and any of its subdomains; and/or the web url owned by the Organizers with whom LiveEvents has a legal agreement. 

 

LiveEvents Service: set of functionalities and services made available by LiveEvents through the Site.

 

Organizer: a legal or physical person organizing events (musical, cultural, artistic, sports, conferences, exhibitions, etc.) to which access is based on a free or paid ticket.

 

Event: musical manifestation, cultural, sports, artistic, conference, exhibition, etc. open to the public, organized for relaxation, entertainment, leisure, cultural, scientific purposes, access to which is based on a ticket.

 

Account: the section of the Site consisting of an email address and a password that allows the User / Buyer to submit the Order and contains information about the Buyer's User / Buyer and Buyer History on the Site (Orders, Tickets, etc.). The user is responsible and will ensure that all information entered in the creation of the Account is accurate, complete and up-to-date.

 

User: any natural person over the age of 16 or a legal person registered on the Site, who visits or accesses the Website or who wishes to use in any way or actually uses the LiveEvents Service or who by completing the account creation process, and has agreed to the site-specific clauses in the Terms and Conditions for Users section.

 

Buyer: Also named Participant, may be any natural person over the age of 16 or any legal entity that makes an Account on the Site and performs an Order.

 

Order: An electronic document that acts as a form of communication between the Buyer / User and the Organizer through which the Buyer / User sends the Organizer through the Site its intention to purchase tickets from the Site.

 

Ticket: Unique alphanumeric code (barcode / QR) delivered and stored in electronic or printed form, which provides the holder with access to the event or services described by the Organizer.

 

Service Fee (Commission): is the fee charged by LiveEvents to the Beneficiary for the service provided. In exchange for buying and delivering tickets to events via the www.LiveEvents.ro platform and may be different from one event to another and may be a percentage, fixed or mixed (% + fixed amount).

 

Delivery Fee: is the price charged by LiveEvents by the Organizer for the ticket delivery method chosen by the Purchaser / User when placing an Order.

 

Payment Method Fee: represents the fee charged by Flow Concept SRL to the Beneficiary for the payment method chosen by the Purchaser / User when placing an order.

 

License: subject to the explicitly accepted Terms and Conditions of Use of the Service and your agreement to your account creation and compliance, we agree to give you access to the use of the site. Your access to the site is provided under the free, limited, non-exclusive, revocable license provided by Flow Concept SRL.

 

Contract: is the distance contract concluded between the Organizer and the User / Purchaser, without the simultaneous physical presence of the Organizer and the User / Purchaser.

 

1click Payment: the payment service provided by the integrated payment processor to the Site, made available to Clients, Users and / or Buyers through the Site for an online payment.

 

LiveEvents Network: the ticket distribution network whose sale is mediated by LiveEvents and includes the Site and physical points of sale that can be modified by LiveEvents at its own discretion.



 

3. Buying tickets for events

Buying tickets will be done under the following conditions:

  1. LiveEvents through its LiveEvents Service and the agreements settled with event organisers is offering to sell tickets for a wide range of events for the registered users on the site, in return for paying these tickets.
  2. Tickets ordered or paid through the Site will be sent to the user on the registered email and will be found in "My Tickets" section of the Site.
  3. No tickets will be sold to persons who have not made a prior order of tickets for the Event via the Site.
  4. No tickets will be sold to persons who did not provide proof of payment or who have not been accurate when completing the data entry form when registering on the Site. 
  5. LiveEvents reserves the right to cancel orders that do not contain the correct information identifying recipients of services. 
  6. According to the contracts with the event organizers through which LiveEvents offers the LiveEvents Service, additional processing fees for the payment or delivery method can occur and will be separately identified in ticket order details.
  7. Selected places are reserved upon confirmation of your payment.
  8. LiveEvents reserves the right to alter fares without public announcement in advance. 
  9. The amounts shown are the final amounts.

Orders placed on the Site are confirmed by a registration e-mail received after the order has been completed. Tickets ordered are sent in PNG format by email after the order is completed. Upon successful completion of an online order, the buyer receives the purchased tickets (such as if he bought 4 tickets, receives an email with 4 PNG attachments).

 

4. Payments and billing

The ordered tickets can be paid with the payment methods offered by the Organizer. The order, implicitly the ticket / tickets, can only be considered valid after the full payment has been made and received.

In accordance with Romanian OUG 28/1999, Article 2, point F, for activities for which receipts are made on fixed-rate vouchers printed in accordance with the law - access tickets to shows and other similar items - no fiscal receipt is issued.

For orders placed on behalf of a legal entity, tax invoices may be issued following a written request at support@livetickets.ro. The request must contain all the complete and correct data: the order number and full billing data (company name, VAT, Registered Office Number, Company Address, Delegate). The invoice is not issued by LiveEvents, but by the Organizer of the event on behalf of which we sell tickets. Receiving an invoice may take several days to one month or more.

 

5. Payment methods

To purchase tickets, LiveEvents Service supports the following methods of payment:

a) Payment by credit card 

Payments through credit or debit cards are processed by MobilPay (SC Netopia SRL) or by EuPlatesc ( Euro Payment Services SRL), LiveEvents partners in processing the payments. Communication between client and payment processor is via a secure SSL connection, the data transmitted is encrypted. All your financial information will be processed solely by the payment processor. Payment processing will be done only in LEI. If the customer has the account in another currency, the amount will be automatically converted LEI, at the bank rate of the day.

 

b) Pay with 1 Click 

"1 Click Pay" is the fastest way to pay with bank card when the User orders tickets on the Site. The user / buyer can activate the option before or after placing an order and the next time he places an order, he pays with a simple click, 100% safe, without entering again the data of the payment card.

When you enable "1 Click Pay", we associate your card with an encrypted numeric code (Token), through which transactions are carried out safely. By entering the card details, the User / Buyer confirms that he / she has been previously informed and accepted the Terms and Conditions for Users.

Your card details are not available at any time for LiveEvents and are not recorded or stored on LiveEvents servers, but only by the Transaction Authorization Authority or another authorized entity to provide card identification data storage services. The authorized entity to provide card data storage services is EuPlatesc (Euro Payment Services SRL) / MobilPay (Netopia SRL), a legal company incorporated and operating according to the Romanian legislation.

The User / Purchaser may enter the data of several payment cards he holds, for which the 1 Click Payment option can be activated, with one Token per payment card associated. Also, the User / Buyer can delete at any time any Card or Token from the My Account section, thus deactivating the service.

In certain cases, in order to maintain security, the Purchaser will be required to authorize the payment by re-entering the Account password or using the fingerprint for mobile terminals that have this feature. For security reasons, the User / Purchaser is advised not to remain logged in to the Site and set the automatic login option. Account password disclosure is not allowed and a strong password is recommended (eg, at least eight characters, including capital letters, lowercase letters, numbers, and special characters).

 


c) Payment by SMS 

If you are subscribed or have a prepaid card from a mobile phone service in Romania, users can choose to pay tickets on the monthly invoice or the ticket equivalents, respectively, be deducted from the credit on the card. The payment amount is calculated in euro using the National Bank of Romania (NBR) rate on the day of the order and includes a processing fee, listed separately in the payment summary. Ticket payment amounts will be on the monthly invoice for mobile services. These amounts are expressed in euro, and they can be paid in lei at the exchange rate of the NBR on the day of invoicing. For payments made from cards, VAT on purchased tickets will not be deducted from the VAT paid on recharging the credit. The maximum amount per transaction is 20 euro; in addition, there is a ceiling of 100 euros for total payments made in a month.


d) Bank transfer  / cash deposit at any bank office

Once you place your order online, you will automatically receive an email with the necessary payment information. You can pay your order via internet banking or cash deposit at the bank's cash desk.

When making your payment, it is very important to enter your e-mail referral code in the "payment details" field to automatically verify your payment. If you do not enter your reference code, your payment verification will need to be manually verified and delays between 48 and 72h will occur. After receiving the order, your tickets are delivered by the method you choose.

Tickets are reserved for 24 hours. If the payment is not performed during this time, the order is automatically canceled and the tickets are put up for sale again.

The payment amount includes a processing fee, listed separately in the payment summary.

 


e) Cash / card at LiveEvents headquarters

Tickets for all events on sale can be purchased without prior reservation on the site, paid by bank card or cash directly from LiveEvents Headquarters in Splaiul Unirii 160b (corner with Abator Street) Corp C3, Wing 2, Demisol, Bucharest, point Landmark New Metro Station (± 5 min walk). The operating program is L-V 11: 00-19: 00.

The payment amount includes a processing fee, listed separately in the payment summary.
 

 

f) Cash payment in SelfPay self-service terminals network / post offices of the Romanian Post Office

Once you place your order online, you will automatically receive an email with the payment details. When making a payment, the tickets will be issued by LiveEvents and sent to the email address associated with the user account. Payment must be made within 24 hours of placing the order, otherwise the order is canceled automatically and the tickets are resold.

 

More than 4,000 payment terminals are available nationwide. Find the nearest SelfPay station here - https://selfpay.com/localization/

 

Over 5,500 post offices are available nationwide. See here the list of offices - https://www.posta-romana.ro/gaseste-oficiu-postal.html

 

The payment amount includes a processing fee, listed separately in the payment summary.

 

g) Payment through PayPal

The payment amount is calculated in euros using the Paypal course on the day of the order and includes a processing fee of up to 5% added over the ticket price listed separately in the payment summary before clicking on "Pay Now" on the Paypal platform .

 

h) Payment by reimbursement 

Deliveries are made by fast courier. All orders made during the day until 15:00 will be handed over to the courier company Fan Courier on the same day, delivery within 1-2 business days, except for legal free days or extreme weather conditions. After the delivery of the envelope to the courier company, the buyer receives a notification at the email address entered when the order was launched, with the dispatch number (AWB) allocated by the courier company.The shipping fee is payable exclusively by the buyer following the personal choice of this delivery and payment method and is listed separately in the payment summary. If you ordered courier tickets and within 7 days of placing the order you declined the receipt or the courier failed to give you or LiveEvents contacted you by phone and didn’t respond then your order will be canceled and reserved tickets will be placed at sale.

 

6. Usage of the tickets 

Access to events will be made only after validation at the entrance of the ticket's QR code, with the help of the LiveEvents scan app or by using the electronic portal of the LiveEvents Service. There are multiple ways of presenting QR code for validation:

  1. Electronic ticket received by email and printed on paper. 
  2. Electronic ticket received by email and presented of your mobile device.
  3. Electronic ticket presented for mobile device, available in the 'My Tickets' link on Site;
  4. Printed ticket.
 

It is your duty to ensure the proper functioning of the mobile terminal and the existence and validity of the electronic ticket, Internet access, etc. Alternatively, if there is no possibility of presenting the electronic ticket, it is your duty to print the electronic ticket, so that the identification elements are visible (QR, show information).

If multiple tickets are purchased for an event, users will receive multiple unique QR codes which will show the number of tickets purchased.

By purchasing tickets on the Site, users agree to comply with the operating rules of the location where the event will take place and/or the rules for the event imposed by the organizer of the event, as they are published on the official website, Facebook page and / or any other electronic or printed information method. The organizer reserves the right to deny access to those individuals who do not comply with the operating rules of the location where the event will take place and / or event rules imposed by the organiser for the scheduled event.

LiveEvents does not grant any compensation if access was not allowed due to violation of any provision of the operating rules of the location where the event will take place and/or the access rules set by the event organizer for the scheduled event.

 

7. Ticket return policy

LiveEvents as a ticketing company (not Event Organizer) that collects ticket value on behalf of third-party organizers, does not hold tickets for sale, can not be held responsible for returning money on purchased tickets, and is not required to return money for purchased tickets. LiveEvents will, however, make every effort to determine the ticket organizers to reimburse the amounts paid for the tickets purchased by the buyers.

As a consequence, the entire responsibility towards the users in connection with these events lies with the organizers of the shows. They assume full responsibility for ticket buyers for possible delays, delays, cancellations, or any other issues in connection with events whose tickets have been sold through LiveEvents.com for their inappropriate performance or under conditions other than those publicly disclosed by the organizer or those provided for by the relevant legislation, as well as any restrictions imposed on events of third parties involved in their organization or authorities.



 

7.1 Right of withdrawal

 

LiveEvents through the LiveEvents Service is an intermediary between event and show organizers and ticket buyers. As a consequence, buyers can not exercise their right of withdrawal under the provisions of Article 16 (l) of GEO No 34/144 on consumer rights in contracts concluded with professionals for the sale of tickets for shows or events sale or purchase of distance or off-premises tickets if the buyer made an order or from the sale or purchase contracts for distance or off-premises tickets within 14 calendar days of the date of entry into possession of the tickets, provided by the applicable law.

 

Ticket returns and / or refund requests for tickets ordered, paid, delivered and valid for a show or event to be held according to the scheduled schedule (date and time), location and participating artists and / or not had announced no changes to the original program (date and time), location change, or change / retirement artists originally announced as show / event participants.



 

7.2 Changes, cancellations, returns, organizational deficiencies

 

a) LiveEvents does not asume responsibility for any delays, delays, cancellations or organizational deficiencies of the event for which the tickets were purchased or for restrictions imposed by the organizer or state institutions (regarding the number of tickets that can be bought by a person or individual subject to legal restrictions, other restrictions), buyers having to contact the organizer of the event for further information.

 

b) The organizer has the right to modify the event's dates, the new information being announced by means of communication specific to the organizer.

 

c) In the event of cancellation, delay or major program or distribution changes, LiveEvents reserves the right to inform ticket buyers of such changes. This information is a volunteer service of LiveEvents and can be done by mail or electronically, via email, sms, social media or LiveEvents.ro.

 

d) For certain events, the organizer is free to refuse to cancel the ticket. The acquisition of tickets for shows is largely exempt from the right of withdrawal governed by OUG 34/2014.

 

e) The return policy to be applied will be that of the organizer. In the event of an unfortunate cancellation of an event, you will be informed by email and the money will be returned according to the wishes of the event organizer. Unless the parties otherwise agree in writing, the return of the money shall be returned to the organizer of the event and may be made in fair play, as long as the causes invoked for return are exceptional (canceling the event)

 

f) In the event that an event is canceled, please send your request in this respect to the contact address of the canceled event organizer. Organizer contact details are found attached to all events. In order to register the money request for purchased tickets, it is necessary to send an email to the event organizer with the subject 'Return - order number - event name' together with a copy of proof of payment for the order.

 

g) LiveEvents will collaborate with the organizer of the event in question to reimburse the price paid for the tickets purchased by the buyer, but does not provide any guarantee to that effect and has no obligation to compensate the buyer for the ticket without prior agreement organizer of the event.

 

h) The proceeds of the sold tickets are settled at specified intervals in the organizers 'accounts in accordance with the contractual arrangements with them, therefore, if an event is canceled, LiveEvents can only make efforts to cause event organizers to return buyers' money, use other pathways except legal ways.

 

i) If the Organizer and LiveEvents have agreed in writing to return the Ticket equivalent by LiveEvents, the return shall be made no sooner than 7 days after the official cancellation notice of the event. LiveEvents will issue a communiqué through the specific channels of communication announcing buyers of specific return methods for e-tickets and / or printed tickets and refund methods of ticket equivalents based on the payment method chosen by the buyer at the time of purchase of the tickets . In the event that the Organizer does not return the amounts for the orders required for return to LiveEvents, legal actions initiated by the buyers will be made against the organizer, not the distributor, in this case LiveEvents.

 

j) After returning, the tickets are automatically invalidated. Tickets that have been damaged or have not been purchased through the LiveEvents platform will not be accepted for return and refund of their equivalents.

 

k) In order to remove any doubt, LiveEvents and the organizer of the event state that only the ticket price will be refunded (without any other fees, charges, costs, expenses incurred by the buyer upon purchase, including but not limited to courier, service charge, ticket issuance fee, administration fee, payment method costs, if applicable, etc.).

 

7.3 Loss / Theft of tickets

In case of loss or theft of online tickets, the buyer user is obliged to notify the organizer of this fact in order to replace the tickets. If the user fails to notify the organizer in good time, the Organizer or LiveEvents assumes no responsibility for the use of the tickets by another person, nor for the initial buyer's failure to participate in the event on the basis of lost / stolen tickets. Under no circumstances can tickets be returned after the event has taken place.




 

8. Processing of personal data

LiveEvents processes your personal data in accordance with applicable laws and Privacy Policy and Cookie Policy, which are an integral part of this set of Terms and Conditions for Users. Please review these documents for complete information about the processing of personal data by LiveEvents and how you can exercise your rights to protect your data.

 

LiveEvents can then send you an SMS or email promotional offers for other events you might be interested in. The purpose of these messages is  customers loyalty program. If you do not want to receive this information anymore, you can unsubscribe anytime from the newsletter or write us to data@livetickets.ro to anonymize your data on  LiveEvents Service.

 

9. Intellectual Property

The materials and information accessible through the Site, the content and graphics of the Site, including but not limited to all textual content as well as the technical sources of all present and future services and facilities, except for when expressly mentioned by another owner, the sources of the pages as well as any other material transmitted in any form to and to the Users (by direct viewing on the site, through the newsletter etc.) belong to LiveEvents and its partners and represent the content of the Site.

 

The content of the Site, irrespective of where it is in the site and of whatever type, may be used exclusively for personal use. Any use of content by third parties for purposes other than personal use may be done only with the express, prior written consent of LiveEvents. It is forbidden to copy, retrieve, reproduce, publish, transmit, sell, partially distribute, completely or alter the content of this site or any part thereof made for purposes other than personal use, with the following exceptions:

  1. it is allowed to reproduce (on non-commercial websites, forums, press articles, etc.) small fragments of published articles (max. 2 paragraphs). Specification of the source of information taken is mandatory, in the following form: (Source: LiveEvents)
  2. links to the Site are allowed, and the specification of the source of the information will be made after each link or end of the article as follows: 'Information courtesy of LiveEvents'.
 

LiveEvents reserves the right to bring to court any person and / or entity violating the above provisions in any way. Requests for use of the content of the site for any purpose other than personal use may be made at the following email address: support@livetickets.ro. Any person who delivers in any way information or material to the site assumes no obligation whatsoever to prejudice in any way the copyright that a third party may invoke in relation to the materials and information transmitted in any way to the site, persons who submit in any way information or material understand and accept that violation in any way of this obligation can not in any way engage LiveEvents liability, but only the liability of those persons.

 

 

10. Data traffic

Data traffic associated with the use of the Site is charged according to the Tariff Plan of the User's Mobile Operator.

 

11. Limitation of liability

LiveEvents is not responsible in any way, and does not bear any responsibility for the card processing service.

LiveEvents is not responsible for any error and / or fraud arising out of or in connection with this service. However, although payment services are provided and guided entirely and independently by our suppliers, LiveEvents will take all reasonable steps to limit as much as possible the risk of these errors and / or fraud.

 

LiveEvents assumes no obligation and does not warrant by default or expressly for the content provided by its partners or by the Users of the Site. LiveEvents will do its utmost to ensure accuracy and trust in the Site and will attempt to correct errors and omissions as quickly as possible. However, LiveEvents is not responsible for any inaccuracies, errors or omissions in the information provided by Users.

Exclusively, Site Users agree to waive liability on LiveEvents for any judicial or extrajudicial action arising out of the use of the Site incorrectly or fraudulently.

 

In the event of a case of force majeure, LiveEvents and / or its operators, directors, employees, branches, subsidiaries and their representatives are totally relieved of their liability. Cases of force majeure include, but are not limited to, LiveEvents technical equipment malfunctions, lack of Internet connection, lack of phone connections, computer viruses, unauthorized access to Site systems, operating errors, strike, war, etc.

 

Users shall waive claims, claims, actions, charges, losses, damages, costs (including, without limitation, lawyers' fees), costs, judgments, decisions, fines, adjustments or other obligations arising out of or related to any other action User in connection with the use of the LiveEvents Service or any other aspect related to the LiveEvents Service.

 

12. Modification of the Terms and Conditions

LiveEvents has the right to unilaterally modify the Terms and Conditions for Users at any time as well as any other relevant policies. The use of the Site in any way or of the LiveEvents Service, after changing the Terms and Conditions, represents the User's acceptance of the changes made. The modified Terms and Conditions will apply to any order / transaction from the date of the change.

 

13. Applicable law. litigation

The rights and obligations of Site users and LiveEvents, as set forth in the General Terms and Conditions for Users, as well as any legal effects that the Terms and Conditions will produce, shall be construed in accordance with and governed by applicable Romanian law. Any dispute arising out of or in connection with the Terms and Conditions will be settled amicably. In case of impossibility to reach an agreement, the litigation will be settled by the competent Romanian court within the territorial jurisdiction of the municipality of Bucharest.



 

Version 1.0 - 23.08.2019