Refund policy
LiveEvents as a ticketing company (not Event Organizer) that collects ticket value on behalf of third-party organizers, does not hold tickets for sale, can not be held responsible for returning money on purchased tickets, and is not required to return money for purchased tickets. LiveEvents will, however, make every effort to determine the ticket organizers to reimburse the amounts paid for the tickets purchased by the buyers.
As a consequence, the entire responsibility towards the users in connection with these events lies with the organizers of the shows. They assume full responsibility for ticket buyers for possible delays, delays, cancellations, or any other issues in connection with events whose tickets have been sold through LiveEvents.com for their inappropriate performance or under conditions other than those publicly disclosed by the organizer or those provided for by the relevant legislation, as well as any restrictions imposed on events of third parties involved in their organization or authorities.
7.1 Right of withdrawal
LiveEvents through the LiveEvents Service is an intermediary between event and show organizers and ticket buyers. As a consequence, buyers can not exercise their right of withdrawal under the provisions of Article 16 (l) of GEO No 34/144 on consumer rights in contracts concluded with professionals for the sale of tickets for shows or events sale or purchase of distance or off-premises tickets if the buyer made an order or from the sale or purchase contracts for distance or off-premises tickets within 14 calendar days of the date of entry into possession of the tickets, provided by the applicable law.
Ticket returns and / or refund requests for tickets ordered, paid, delivered and valid for a show or event to be held according to the scheduled schedule (date and time), location and participating artists and / or not had announced no changes to the original program (date and time), location change, or change / retirement artists originally announced as show / event participants.
7.2 Changes, cancellations, returns, organizational deficiencies
a) LiveEvents does not assume responsibility for any delays, delays, cancellations or organizational deficiencies of the event for which the tickets were purchased or for restrictions imposed by the organizer or state institutions (regarding the number of tickets that can be bought by a person or individual subject to legal restrictions, other restrictions), buyers having to contact the organizer of the event for further information.
b) The organizer has the right to modify the event's dates, the new information being announced by means of communication specific to the organizer.
c) In the event of cancellation, delay or major program or distribution changes, LiveEvents reserves the right to inform ticket buyers of such changes. This information is a volunteer service of LiveEvents and can be done by mail or electronically, via email, sms, social media.
d) For certain events, the organizer is free to refuse to cancel the ticket. The acquisition of tickets for shows is largely exempt from the right of withdrawal governed by Romanian OUG 34/2014.
e) The return policy to be applied will be that of the organizer. In the event of an unfortunate cancellation of an event, you will be informed by email and the money will be returned according to the wishes of the event organizer. Unless the parties otherwise agree in writing, the return of the money shall be returned to the organizer of the event and may be made in fair play, as long as the causes invoked for return are exceptional (canceling the event).
f) In the event that an event is canceled, please send your request in this respect to the contact address of the canceled event organizer. Organizer contact details are found attached to all events. In order to register the money request for purchased tickets, it is necessary to send an email to the event organizer with the subject 'Return - order number - event name' together with a copy of proof of payment for the order.
g) LiveEvents will collaborate with the organizer of the event in question to reimburse the price paid for the tickets purchased by the buyer, but does not provide any guarantee to that effect and has no obligation to compensate the buyer for the ticket without prior agreement organizer of the event.
h) The proceeds of the sold tickets are settled at specified intervals in the organizers 'accounts in accordance with the contractual arrangements with them, therefore, if an event is canceled, LiveEvents can only make efforts to cause event organizers to return buyers' money, use other pathways except legal ways.
i) If the Organizer and LiveEvents have agreed in writing to return the Ticket equivalent by LiveEvents, the return shall be made no sooner than 7 days after the official cancellation notice of the event. LiveEvents will issue a communiqué through the specific channels of communication announcing buyers of specific return methods for e-tickets and / or printed tickets and refund methods of ticket equivalents based on the payment method chosen by the buyer at the time of purchase of the tickets . In the event that the Organizer does not return the amounts for the orders required for return to LiveEvents, legal actions initiated by the buyers will be made against the organizer, not the distributor, in this case LiveEvents.
j) After returning, the tickets are automatically invalidated. Tickets that have been damaged or have not been purchased through the LiveEvents platform will not be accepted for return and refund of their equivalents.
k) In order to remove any doubt, LiveEvents and the organizer of the event state that only the ticket price will be refunded (without any other fees, charges, costs, expenses incurred by the buyer upon purchase, including but not limited to courier, service charge, ticket issuance fee, administration fee, payment method costs, if applicable, etc.).
7.3 Loss / Theft of tickets
In case of loss or theft of online tickets, the buyer user is obliged to notify the organizer of this fact in order to replace the tickets. If the user fails to notify the organizer in good time, the Organizer or LiveEvents assumes no responsibility for the use of the tickets by another person, nor for the initial buyer's failure to participate in the event on the basis of lost / stolen tickets. Under no circumstances can tickets be returned after the event has taken place.
The refund policy is an integral part of the Terms & Conditions for Users and the content and be consulted here.