Questions related to billing/orders/tickets

 1. How do I proceed an invoice?

Please send us an email at support@livetickets.ro which contains the order number (you can find the orders placed here) and the billing details.

LiveTickets through LiveEvents Service is an intermediary between event/show organizers and ticket buyers and does not hold tickets for sale. The tax invoice is not issued by LiveTickets, but by the event organizer on whose behalf we sell tickets. We mention that we make every effort to have the invoice issued by the organizer as soon as possible, but receiving the invoice can take from a few days to a month or even longer.

2. Where I can find the orders placed?

The placed orders can be found in the My Orders section.

3. Why is my order canceled?

Once you have selected the desired number of tickets and added them to the cart, you have 20 minutes to make a successful payment.

If the payment at the first attempt has not been successfully completed, you have the possibility from the order page to retry the payment, using another payment method.

If the payment has not been made successfully within 20 minutes, the order is canceled automatically and the reserved tickets are reallocated for sale.

 4. How do I receive the purchased ticket?

When the order has been confirmed, you will automatically receive:

- Your ticket, eTicket version, at the email address your account is created (if you chose to log in with Facebook you will receive the tickets at the email address you log into Facebook.).

- Electronic ticket in the 'My Tickets' section https://www.livetickets.ro/account/my-tickets from the website menu.

If you no longer have access to the email address where the tickets arrived, you can send the purchased tickets to another address using the "Send Email" option in the My Tickets section.

5. My ticket is by another name. It's a problem?

The name on the ticket can be edited from the My Tickets section. In certain situations, the organizer may block this editing option and you will need to contact the organizer directly to receive the name change agreement on the ticket.

6. What if I accidentally deleted or lost the email containing the tickets?

All your tickets are available permanently, after logging in, in the 'My Tickets' section of the website and you can send them again by email.
 

7. What is the 'My Tickets' section?

It is the section of your account where you can find the history of your tickets, edit the names on the tickets ordered and send them to other people, by entering the email address.

Event-related questions

1. The event at which I bought tickets was canceled. How do I get my money back?

LiveTickets through the LiveEvents Service, as a ticketing company (and not an event organizer), that collects ticket value on behalf of third party organizers, does not own the tickets for sale, cannot be held responsible for returning money on purchased tickets and is under no obligation to return the money for tickets purchased. LiveTickets will, however, make every effort to determine the event organizers to refund the sums paid for the tickets purchased by buyers. As a consequence, the entire responsibility to the users regarding the respective events lies with the event organizers.

You can check the return policy applied by LiveTickets here:  https://www.livetickets.ro/help/refund-policy

2. I can't get to the event anymore, what do I do?

Each organizer who sells tickets through the LiveEvents Service has a refund policy. If an organizer allows the return of the tickets, please send us an email to support@livetickets.ro containing the order number for which you want to return.

3. How is the ticket validation done at the event?

The validation of the tickets will be done at the entrance where the event takes place, by scanning the QR code on the ticket. In order to have access to the event it is necessary to present at the entrance one of the following ticket options:

• electronic ticket - from your smartphone, you can save it in the photo library or click on 'My tickets' when you are logged on to www.livetickets.ro

• the printed ticket - from the email

The QR code of the ticket can be presented on any type of media, as long as it is identifiable. However, we recommend that you save the paper and present it directly from your mobile phone.

Account questions

 1. How can I register on the Site?

To create your LiveTickets account, you must click on the "Create your account" button in the menu. In the window that will open you can quickly login with your Facebook / Google account. Alternatively, you can create your account based on your email address and password.

2. Why do I need an account?

The account is required, first of all, to buy tickets. We respect your privacy and guarantee that your personal data will not be sold or transferred in any form to other entities. Your account is useful for viewing purchased tickets, for editing ticket names or for sending them to others.

3. What can I do if I forget my password?

If you forgot your password, you can retrieve it in the email address of your account by clicking the 'Forgot password' button. from the login form.

4. How do I change the email address / phone number associated with the LiveTickets account?

You can edit this information using the Edit Profile option.

Questions regarding payment

 1. How can I pay?

You can check here - https://www.livetickets.ro/help/metode-de-plata-si-livrare - the payment methods available through the LiveEvents Service.

Attention: Not all payment methods are available at the events listed on the Site. Each organizer who sells tickets on the Site can choose the payment and delivery methods available at the listed event.

2. Is the payment safe?

Online payment is made completely safe, through the payment processors accredited MobilPay (Sc Netopia Srl) and / or EuPlatesc (Sc Euro Payment Services Srl) using the latest PCI DSS security standards. As an extra security measure, all operations are carried out in the 3D Secure system, a secure environment, VISA and MasterCard certified, which protects the confidentiality of the data.

 
3. What is 3D Secure code?

3D Secure has emerged as a response to the need to develop means to verify if a person making an Internet payment is the actual card holder.

For every online transaction, you receive a unique and dynamic password on your mobile phone. This is only valid for 10 minutes and you are sure that you are only using the card.

The unique password sent by SMS assures you full confidence in this way of buying goods and services from the Internet, eliminating the risk of fraud made by copying payment information or by randomly generating card numbers and using them later on the Internet.

If you did not receive a 3D Secure password on your phone, you must update the phone number associated with your bank account by contacting the card issuing bank.

4. What happens if the payment fails?

If the payment is not successful, the order remains valid for another 20 minutes, during which time you can retry the payment using another payment method.

After 20 minutes, the order will be canceled automatically and the reserved tickets will be reallocated for sale. In this case, you will need to place a new order in order to purchase tickets.

5. How can I buy tickets?

Following the steps here: https://www.livetickets.ro/help/how-do-i-buy-tickets

6. What is the service fee?

The service fee is a useful service for the payment of the LiveTickets platform. Depending on the decision of the organizer, this fee may be included in the use of the ticket or transferred to the client.

7. How do I verify that the value of the Vodafone or Orange invoice has been adjusted in the event of a cancellation?

The amount of the canceled transaction will be found on the telephone operator's invoice. If the cancellation was made after the date you receive the invoice, the adjustment will be found on the next invoice.

Other questions

 I'm an event organizer. How can I sell tickets through LiveTickets?

Send an email to support@livetickets.ro and we will get back to you as soon as possible. You can consult the service offer: www.livetickets.ro/vinde-bilete  

The answer to my question is not  listed here. How can I contact you?

You can send us your questions to support@livetickets.ro (response time: 1 business day)